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Connecting Through Care

Cynthia Bissell’s Lifelong Commitment to Tracheostomy
and Ventilator Support

Cynthia Bissell

In July 1993, Cynthia Bissell faced the challenge of caring for twin sons, Eric and Aaron, born three and a half months prematurely. While Eric struggled with spastic quadriplegic cerebral palsy, Aaron faced severe respiratory issues, including bronchopulmonary dysplasia and acquired subglottic stenosis—a condition caused by ventilator tube damage during his time in the NICU. At just one month old, Aaron underwent tracheotomy surgery and remained oxygen-dependent for several years. After three months in the NICU, Cynthia was able to bring her twins home.

​During the twins’ early, difficult years, Cynthia was often housebound and relied on the internet for information and support. Finding limited resources on tracheostomy care, she combined her nursing background and computer skills to create “Aaron’s Tracheostomy Page” in 1996. This website, dedicated to her son Aaron, quickly became a crucial resource for families in similar situations, highlighting the significant need for accessible tracheostomy information.​

Aaron Bissell
Aaron Bissell

Over the years, Cynthia’s efforts have evolved to keep pace with technological changes and the needs of the community, moving from message boards to social media platforms. Today, her Facebook group, with over 8,000 members, serves as a vital support network for individuals and families managing tracheostomies and home mechanical ventilation.

A Dedicated Start
Cynthia’s initial website offered crucial information for families managing pediatric tracheostomies. Taking on care responsibilities for a child that has a tracheostomy can often be overwhelming and confusing for parents that have little knowledge or experience doing so. For new parents in this situation, Aaron’s Tracheostomy Page offered a lifeline, providing a wealth of practical information on the ins and outs of pediatric tracheostomy care. This effort was later expanded into a guide published by Jones & Bartlett in 2000. Although the guide is now out of print, it marked an important step in providing valuable resources to families. Cynthia also created a listserv and message boards to facilitate discussion and support among users.

The pediatric board quickly gained popularity, and Cynthia fondly recalls, “The connections we created via this board became friendships that are still strong today.” The success of these boards led to the organization of three national tracheostomy conferences, which featured expert speakers and offered meaningful activities for families. “We had three national conferences, in 2004, 2006 and 2008. The first two were in St. Louis, the third was in Cincinnati. We had world-renowned otolaryngology speakers and lots of fun activities for families of kids with tracheostomies,” Cynthia adds. These events provided essential networking opportunities and support for families.

Adapting to New Platforms
As social media began to rise, the landscape of online support changed. “Eventually, with the coming of social media sites—especially Facebook—message boards and listservs became obsolete,” Cynthia explains. Her focus shifted from maintaining a website to managing a Facebook group, which now has over 8,000 members. “My website is still live at tracheostomy.com, but I don’t keep up with it anymore,” she notes.

​Cynthia’s Facebook group now serves a broad audience, including both pediatric and adult tracheostomy users, as well as those who use home mechanical ventilation. Although Cynthia acknowledges her limited experience with ventilators, her extensive background as a registered nurse for over 40 years provides her with a broad understanding of special needs care. “I had a trach as a baby, and I’ve had two children with tracheostomies,” she shares.

​​Evolving Support
The transition from message boards to Facebook has had its challenges. Cynthia notes, “The message boards were better than Facebook in my opinion. They were divided into topics and easier to read, search, and follow.” Despite this, she recognizes the value of Facebook in reaching a wider audience. “Topics on Facebook tend to get buried quickly, but the group still provides valuable support,” she says.

The focus of the Facebook group remains on providing peer support and networking. “Popular topics tend to be either adults with trachs due to chronic disease such as laryngectomies for cancer, or pediatrics with preemies who have airway or respiratory problems,” Cynthia explains. The group also facilitates the sharing of supplies and other resources, enhancing the support network.Managing a large Facebook group comes with its own set of challenges. “I even have trouble keeping up with the Facebook group, as it has so many members and it is very busy,” Cynthia admits. Nevertheless, she is committed to maintaining a positive environment. “I do occasionally get reports of problem users and block them,” she says. “Thankfully we don’t get a lot of that, and most people find the group very helpful.” Cynthia has established a “terms of service” – which prohibits such things as selling services, solicitations or fundraising, and making false or defamatory comments – to help ensure the group remains a supportive and respectful space.

A Lasting Commitment
Cynthia’s work in supporting families with tracheostomies and mechanical ventilation highlights her dedication to care and community. “While face-to-face support groups are great, the internet has made it possible for people to connect from anywhere in the world,” Cynthia observes. Her Facebook group stands as a testament to her ongoing commitment to providing support and fostering connections among individuals and families facing these challenges.

For those looking for support and community, Cynthia Bissell’s Facebook group offers a valuable resource. Cynthia’s journey and the community she has built continue to offer hope and assistance to many navigating the complexities of tracheostomy and home mechanical ventilation care. 

Source: Brian Tiburzi Ventilator-assisted Living, Volume 38, Number 3, July 2024

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A Smile Worth Saving

We call our son Anthony, our “ray of sunshine” because he is always happy. Anthony has spastic quadriplegic cerebral palsy and a profound developmental disability. He is wheelchair dependent, does not speak, and is fed through a gastrostomy-jejunostomy (GJ) feeding tube. In spite of his significant disability, he is a happy, healthy kid who is famous for his smile.

Early one morning as I was getting Anthony ready for school, I could tell he wasn’t his usual happy self. He was lethargic and his muscle tone was low, which is unusual for him because he has spastic cerebral palsy. I figured he was coming down with something and decided to keep him home from school. As part of his routine morning care, I went to flush his feeding tube. When I opened the GJ port, blood started draining back out of the tube and, based on the amount of blood that was coming out, it was obvious whatever was going on was serious. I decided the safest thing to do was call 9-1-1.

The ambulance showed up within minutes, and when the EMTs walked into our house, one of them fainted when he saw all the blood that had come out of Anthony’s feeding tube. This required a second ambulance to be called! One ambulance took off with the EMT; the other ambulance took Anthony to the emergency department. We got to the hospital around 7:30am.

In the emergency department, they took Anthony’s vital signs and started an IV. At this point, Anthony’s heart rate was 130. His baseline heart rate runs high, but this was higher than usual. All his lab work came back normal and his vital signs were stable, except for his elevated heart rate. The emergency department attending called Anthony’s gastroenterologist who advised us to increase one of Anthony’s medications and follow-up with him in the office later in the week. When the attending told us what the gastroenterologist suggested, I was not at all comfortable with the plan. There was no way I was going to take Anthony home with blood coming out of his GJ-tube. He was sick and I knew something was wrong.

The attending asked me how much blood were we talking about. I told her, “As much as you want. Just open the tube and it drains blood.” I unplugged the GJ-tube port and blood came pouring out. Obviously surprised, the doctor said, “OK, that’s enough, I get the point.” She asked me, “Did the resident see this?” I told her, “No,” but that I had explained to him what was going on. “Well, seeing is believing,” she said. Even though I told the nurse and the resident that a significant amount of blood was coming out of Anthony’s GJ-tube, neither one of them checked the tube to assess what was going on. After seeing the blood, the attending ordered abdominal x-rays and a surgical consultation. The x-ray was unremarkable, but Anthony was obviously getting worse as the day went on. His heart rate was now in the 150’s. His other vital signs remained stable.

The on-call surgeon came to see Anthony. He was an older gentleman who seemed inconvenienced to be there. His examination of Anthony consisted of pressing on his stomach a few times, after which he told the attending, “This is not a surgical matter.” He then walked out of the room without acknowledging or addressing my husband or me.

The attending wanted to admit Anthony for observation, however, I felt Anthony needed more than observation. I am a nurse and, based on my experience, I thought he might have a bowel obstruction, perforated bowel, or necrotic bowel. All serious issues. None of the doctors felt Anthony had any of these things, but I was not convinced. He was getting sicker and sicker by the hour. He was in obvious pain and he was still bleeding from his feeding tube. His heart rate was climbing and was now over 160.

Although Anthony cannot talk, his facial expressions and heart rate told me he was in pain. I told the emergency department staff repeatedly that something was seriously wrong, but no one felt the same sense of urgency that I did. They didn’t know our happy boy – they only saw a child who was severely disabled.

Before admitting him, a doctor from the medical floor came down to the emergency department to see Anthony. By this time, Anthony’s heart rate was over 180. I quickly explained what was going on with Anthony and this doctor actually listened to me. I heard him tell both the attending and resident that Anthony was too unstable to go to the regular floor. Finally, they began to understand that something serious was going on and ordered an abdominal CT scan. From the look on the resident’s face when he came to give us the results, we knew it didn’t look good. The surgeon was called back in. After seeing the CT scan, he brought us to a small conference room and sat us down to go over our options. Nothing could have prepared us for what he had to say.

Based on Anthony symptoms and the CT scan, it appeared Anthony had perfuse damage throughout his intestinal tract. The surgeon said there was not a single area that he could “fix.” Usually in cases of obstruction, perforation, or necrosis, the damaged part of the bowel can be removed. However, in Anthony’s case, the CT scan showed swelling and white spots throughout his entire intestine, which appeared to be massive tissue damage. There was also fluid, presumably blood, in his peritoneal cavity. The surgeon told us he could do an exploratory surgery but it was unlikely he would be able to repair this type of damage. The surgeon gave us two options: do the surgery or “let nature take its course.” The surgeon asked, “Do you really want to put a kid like Anthony through this major surgery?” He explained that Anthony was very sick and likely would not tolerate the surgery well. He didn’t believe the outcome would be good. After the surgery, Anthony would have a long and complicated post-operative course. He would likely have an infection, which could easily lead to a downward spiral. Did we really want to put him through this? 

We got the distinct feeling we were being discouraged from doing the surgery. It was obvious that the surgeon did not want to operate on Anthony. We felt that he did not view Anthony as having a good quality of life because of his severe disabilities. The surgeon didn’t know that Anthony was the happiest kid in the world when he was feeling well. He didn’t appreciate that Anthony is an important part of a loving family, that he has a great quality of life, and he has many friends at school and in his community. We felt the surgeon was giving us the worst case scenario only. Regardless, the prognosis we were given was very grim and we were heartbroken.

Despite the surgeon’s efforts to discourage us from the surgery, my husband and I both agreed to an exploratory surgery. It was an easy decision for us. We needed to know exactly what we were dealing with and the only sure way of knowing was to open him up. We were also asked about a do-not-resuscitate order. We made it clear we wanted everything done for Anthony until we had reason to think otherwise. 

Anthony was finally taken to the operating room at 9:45pm that night. My husband and I sat in the surgical waiting area, both feeling numb. Everything happened so quickly. I was having a typical morning getting the kids up and off to school. Just hours later, one of our boys was on death’s door. It just seemed unreal. What would we do without Anthony? How would we tell his brothers? While I wanted to know what was wrong with Anthony, I dreaded meeting with the surgeon after the surgery. I was afraid to hear bad news.

The surgery took about three hours. When the surgeon came out to find us, we were the only people left in the waiting room. As he walked across the room, he said, “He’s OK” before he even got to us. The surgeon explained that most of the “necrosis” he had seen on the CT scan was actually air in Anthony’s bowel. He had developed a rare complication from the GJ-tube. His small intestine wrapped around the tube and caused a kink in his bowel, this cut off the blood supply to the intestine around the GJ-tube. That segment of his bowel was necrotic – dead from lack of blood flow. The surgeon removed about one-fourth of Anthony’s small intestine and sutured the ends of the healthy intestine back together. 

With a situation like Anthony’s, the longer it takes for a patient to get to surgery, the more the intestine dies. Had we waited much longer – or done nothing at all, Anthony surely would have died in a very short time. The surgeon’s efforts to discourage us from going through with the surgery conveyed the message that Anthony’s life was not worth saving because of his severe disability. Individuals with disabilities are commonly viewed as a burden to their families and to society. Too often, little value is placed on their lives. I’m confident that if Anthony had been a typical child, he would have been taken to the operating room right away. Instead, he waited over twelve hours before receiving the proper treatment. This delay made his condition worse and his surgery more complicated, and it nearly cost him his life. When we went to see Anthony in the post-op area after surgery, the nurse caring for him looked at us and said, “Good job advocating for your son.”  

Source: Shared Struggles: Stories from Parents and Pediatricians Caring for Children with Serious Illnesses

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Celebrating 100 episodes of Rubber Duck Theater

Producer Cindy Bissell during a production of an episode of Rubber Duck Theater.

 

GRAFTON: Grafton Community Television celebrates another cable access milestone during August. GCTV producer Cindy Bissell, along with program hosts husband Richard Bissell and son Aaron Bissell have reached the 100th episode of their cable access show “Rubber Duck Theater.”

“Rubber Duck Theater” debuted on August 1st, 2011. Cindy, Richard and Aaron Bissell are certified access producers for Grafton Community Television. The program featuring the Bissells with recurring guest Nicholas Nicklebee, is primarily billed as a half hour movie review show, but it includes a variety of topics including family travels and themed conventions. The Bissell family reached episode #50 in January, 2014 and episode #75 in November 6, 2015.

The 100th episode features a one hour special that will run on Grafton Community Television during the month of September. The show airs on Grafton Community Television’s Charter Channel 191 / Verizon Channel 34 on the following weekly schedule: Tuesdays at 11:00 PM, Friday at 10:00 PM, Saturday at 10:00 PM and Sunday at 7:00 PM. The program will also be available at the GCTV VOD link: http://graftontv.org/current/VoD.html.

Past episodes of “Rubber Duck Theater” can also be found at https://vimeo.com/rubberducktheater and at http://www.rubberducktheater.com/

Grafton News article PDF
Grafton News (web)
Grafton Patch (web)

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UMass Memorial Neonatal unit turns 40

Telegram & Gazette Sept 14, 2014

Registered nurse Lynn Ellsworth of North Grafton plays with her former patient, Luke Goyette, 11 months, of Millbury during the UMass Memorial Neonatal Intensive Care Unit's 40th anniversary celebration Saturday. (T&G Staff/PAUL KAPTEYN)
Registered nurse Lynn Ellsworth of North Grafton plays with her former patient, Luke Goyette, 11 months, of Millbury during the UMass Memorial Neonatal Intensive Care Unit’s 40th anniversary celebration Saturday. (T&G Staff/PAUL KAPTEYN)

By Michael Gelbwasser CORRESPONDENT

WORCESTER — Aaron Bissell spent his infancy fighting for survival in the UMass Memorial Neonatal Intensive Care Unit. Now, 21 years later, “I’m well. I’m doing a lot of writing. And I take singing lessons. I pretty much do a lot of creative stuff,” said Mr. Bissell, of Grafton.

The neonatal intensive care unit’s 40th birthday was celebrated Saturday at the UMass Memorial Medical Center — University Campus, 55 Lake Ave. North. Numerous former patients of all ages gathered for a group photo on the front lawn.

The festivities celebrated “all the families that were able to have their children come home with them,” to remember the children “that left this world, frankly, too soon,” and to thank the families for letting the doctors and nurses “care for their children,” said Dr. Alan Picarillo, the UMass Memorial Medical Center’s chief of neonatology.

“It was a total privilege of caring for these children,” he said. “These families would leave them with us for long periods of time.”

The unit has cared for more than 20,000 infants since opening in 1974 with six beds, hospital officials said. The program now has 49 beds. Aaron Bissell and his twin brother Eric, born at 26 weeks, were treated “at the old NICU, over at Memorial Hospital,” in 1993, according to their mother, Cynthia.

“I can tell you, the first couple of years, both of the boys were very medically fragile. It was totally scary,” she said. “I’m a nurse, so I knew the risks involved in twins being born 3 1/2 months too soon.”

“I really came here today to thank some of the doctors. I remember all of them,” Mrs. Bissell added.

Dr. Picarillo said “the caring of the front-line staff” has been the one constant during the unit’s 40-year history.

“The amount of time they spend with the families, comforting them, encouraging them, empowering them. That’s what hasn’t changed,” he said.

Dr. Picarillo noted that infants brought to the unit are living longer than ever.

“In 1974, typically under 28 weeks wouldn’t survive at all. Now, we routinely save babies with 23 weeks,” he said.

Triplets Jameson, Payton and Callie Kaska of Northbridge are now 3 years old, said their mother, Lindsay. Their earliest days were “an emotional roller-coaster ride, living day to day,” Mrs. Kaska said. Now, the kids “are amazing. They’re right on target. They’re healthy,” she said.

Many families and staff reconnected on Saturday. Nurse Christina Evans was especially proud of Edward Parker Gagne, 4, of Holden.

“This little guy was one of my first babies I cared for,” said Ms. Evans, who has worked in the unit for 14 years. “To see him where he is today brings tears to my eyes.”

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